Keynote Address

2021 Keynote Speaker: Neelay Bhatt


How to Build a Culture of Service Excellence and Inclusion

Among all the shifts and changes nationwide and in Indiana, the key ones are the increasingly diversifying communities we serve and the future trends in a post-pandemic world. This session will share key Next Practices for Guest Service Excellence and the Why, How and Who for building your Diverse, Equitable and Inclusive agency culture.

Learning Outcomes

  • Share their next practices and future guest service trends from other agencies within and outside parks and recreation
  • List ways in which Diversity, Equity and Inclusion impacts organizations
  • Document specific actions and metrics that they can use to build a truly inclusive culture that values Diversity and Inclusion